At Bunny Box, we are committed to protect your privacy. We may ask you to provide personal information from time to time. If you do not provide such information, we may not be able to provide access to certain information, products or services.
We may disclose your personal information to related entities for their use for the purposes set out above or to other third parties (such as law enforcement agencies and other government bodies) where we believe that you may be engaged in unlawful, inappropriate or objectionable behaviour, or if required by law.
We will not use or disclose personal information for any other purpose without your express or implied consent.
You are entitled to access and correct the personal information we hold about you at any time.
You may request to be removed from any mailing list or other service we offer by emailing us (subject to any specific terms which apply to such list or service).
CHANGE OF MIND
If you wish to return an item because you have changed your mind about your purchase, Bunny Boxwill offer you an exchange or credit note provided that:
If these requirements are not satisfied Bunny Box reserves the right not to offer an exchange, refund or credit note for change of mind returns.
If we have shipped the wrong goods for an online order simply contact us, return the goods and we will exchange it for the correct item. You can do this by following our claims process by clicking here.
If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Bunny Box will accept product returns and provide you with an exchange, credit note, refund or repair where:
For online orders with faulty items simply follow our claims process by clicking here, send the item back and we will provide a exchange or full refund. We will refund to your original method of payment.
It takes up to 14 working days for any refunds or web returns to be processed.