> Terms and conditions of use

Terms and conditions of use

Privacy Policy

At Bunny Box, we are committed to protect your privacy. We may ask you to provide personal information from time to time. If you do not provide such information, we may not be able to provide access to certain information, products or services.

  1. We may also collect information indirectly through your access to and use of this Website and its services or functions. We may use this information for any of the following purposes:For verifying your identity and assisting you in case you forget your password or login details where these are necessary to access any part of this Website or any products or services; 
  2. Authorising and processing credit card transactions; 
  3. Providing the products and services requested by you; 
  4. Future marketing, commercial and publicity purposes including carrying out direct marketing, market research and surveys; and 
  5. Any other uses that you authorise. 

We may disclose your personal information to related entities for their use for the purposes set out above or to other third parties (such as law enforcement agencies and other government bodies) where we believe that you may be engaged in unlawful, inappropriate or objectionable behaviour, or if required by law.

We will not use or disclose personal information for any other purpose without your express or implied consent.

You are entitled to access and correct the personal information we hold about you at any time.

You may request to be removed from any mailing list or other service we offer by emailing us (subject to any specific terms which apply to such list or service).

CHANGE OF MIND

If you wish to return an item because you have changed your mind about your purchase, Bunny Boxwill offer you an exchange or credit note provided that:

  1. You send back the item within 7 days of purchase and produce your Bunny Box invoice at the time you return the item 
  2. The item is in resalable condition including that:
    1. It is in its original packaging, including instruction manuals and all accessories;
    2. It is unworn, unopened, unused and in its original condition;

If these requirements are not satisfied Bunny Box reserves the right not to offer an exchange, refund or credit note for change of mind returns.

WRONG PRODUCT

If we have shipped the wrong goods for an online order simply contact us, return the goods and we will exchange it for the correct item. You can do this by following our claims process by clicking here.

FAULTY GOODS

If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

Bunny Box will accept product returns and provide you with an exchange, credit note, refund or repair where:

  1. The product is not of acceptable quality in accordance with the Consumer Guarantees Act
  2. The product is not fit for its intended purpose, or
  3. The product does not match the sample or our description; and
  4. You produce your original Toyworld receipt at the time you return the item 

For online orders with faulty items simply follow our claims process by clicking here, send the item back and we will provide a exchange or full refund. We will refund to your original method of payment.

It takes up to 14 working days for any refunds or web returns to be processed.